Terms & Conditions

Terms & Conditions of Sale

*Keep Original Product Packaging

Customers may return unused or unopened products within 15 days of receipt with no product restocking charges. Should a customer be unsatisfied with a product purchased from AllerAir, the customer may return or exchange the product within 30 days. All opened units are subject to a 25% restocking charge. Filters are NOT to be returned with any used or open unit.

Return shipping costs and obligatory insurance are the sole responsibility of the customer. AllerAir will examine merchandise upon receipt; should the product be damaged, it will be the customer's responsibility to pay for the damages. Should the product be found in its original working and physical condition, the customer's account will be credited. No exchanges or returns will be allowed after 30 days. Any order discrepancies must be communicated to AllerAir within 10 days of receiving the order.

In order to prevent possible transport damages and to secure your rights to exchange products, products must be returned packaged exactly as they were shipped. As such, the product must be returned to AllerAir in its original packaging, and insured accordingly, at the customer's expense. Should damage to the product incur as a result of not abiding to this condition, AllerAir may charge the customer for repairs to the product.

All exchanged or returned products must have a RA (Return Authorization) number, which must be clearly listed on the outside of the box or on the return label, otherwise the shipment will be refused by AllerAir and returned to the customer.

* In the event of a product return, the original product packaging is required. If you require replacement product packaging, AllerAir will ship you the shipping box for a nominal fee.

About Carbon Blends

Our standard “EXEC” carbon blend has a very large internal surface area and works exceptionally well for a wide range of air pollutants. 


The “Vocarb” carbon blend is our most recommended and best-selling specialty carbon blend. Vocarb stands for Volatile organic compounds or VOCs and this include a variety of chemicals that can cause a range of health problems including shortness of breath, headaches, fatigue, nausea, dizziness and eye, nose, lung and throat irritation. Some VOC's are suspected to cause cancer in humans and have been shown to cause cancer in animals. The long-term health effects caused by VOC's would depend on the concentration and length of exposure.


Some chemicals adhere better to different types of carbon materials and carbon blends. Over the years we’ve sourced and developed over 40 carbon blends. If you have an odor or chemical you need to remove, we have a blend to target it